Services that deliver results

For twenty-five years we have been helping SAP Sybase users get the most from their investments. We know SAP Sybase inside out – if you have a problem, it’s likely that we’ve seen it before (and if not, we’ll know how to address it).

But at J2, we aren’t just technologists. What sets us apart is our ability to apply our technological know-how to resolve business challenges. And with our breadth of experience, you can be sure that you’ll get the best answers to your questions quickly, and unequivocally.

 

On-site Consulting Services

  • Troubleshooting projects – from one day upwards
  • Database implementation from design to delivery
  • Migrations and re-platforming, on-premise and cloud
  • Performance & tuning
  • Upgrades
  • Introduction and management of database performance monitoring systems
  • Database health checks e.g. pre upgrade planning
  • Auditing of license estates

 

Enhanced Support

Sometimes a more comprehensive level of support is required. This might be on an ongoing requirement or ad hoc, to respond to issues as they arise. We offer flexibility, supporting our customers when they most need our help.

24/7 Support for Key Events/Peak Periods.
Remote and on-site support for peak periods and key events, giving our customers reassurance that any unforeseen issues can be managed.

Call an Expert – High Level Problem Resolution.
Often, all that is required to resolve a problem is a short conversation with a senior SAP Sybase specialist. J2’s monthly service, Call an Expert gives our customers the ability to tap into this knowledge base as soon as they need it. Unlimited. Hassle-free. And immediate.

Emergency Support.
Short term DBA skills provision to help out in periods of crisis.